Renault EASY CONNECT - Multimedia & Navigation Middle East
R-LINK 2
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  • Vehicles equipped with the R-LINK 2 system

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    • Pairing your Android phone with R-LINK 2 RL2- 01
      • To make your phone visible, from your phone click on Settings > Bluetooth > Activated.
      • Tick the phone and select "R-LINK" in order to launch the connection.
      • From R-LINK 2, click on Menu > Phone.
      • The following message will appear: "In order to use the hands-free functions you must establish a Bluetooth connection between your phone and your system. Would you like to establish it now?". Click on "OK" to approve.
      • Once the active devices nearby are displayed by R-LINK 2, select your Android phone from the list.
      • Check the confirmation code displayed by the system on the phone and accept the request.
      • Select the "phone" and "Media" functions, then click on "OK".
      • Choose whether to authorise sharing of contacts, the call logs and media with R-LINK 2. Click on "Yes" to pair the phone.
      • The Android phone is now paired with R-LINK 2.
    • Pairing your iPhone with R-LINK 2 RL2- 02
      • Make your phone "visible" by going to "General" then clicking on "Bluetooth" before activating it.
      • On R-LINK 2: go to Menu > Phone, then accept the Bluetooth connection between the system and the phone by selecting your iPhone from the list.
      • Check the confirmation code offered by the system on the phone and accept the request.
      • On the iPhone, approve by clicking on "Pair" then choose Phone and Media functions before clicking on "OK".
      • Choose whether to accept sharing contacts, call logs and media with R-LINK 2 and click on "OK".
      • The iPhone is now paired with R-LINK 2.
    • Pairing your Windows phone with R-LINK 2 RL2- 03
      • Make your phone visible via All settings > Bluetooth > Activated.
      • On R-LINK 2, go to Menu > Phone, then approve the Bluetooth connection between the system and your phone by clicking on "OK".
      • In the list of phones found by R-LINK 2, select yours then check the confirmation code before accepting the request.
      • On R-LINK 2, choose the "Phone and Media" functions then approve the connection by clicking on "OK".
      • To approve the connection request from R-LINK 2, select "trust", "always authorise" or "connect automatically", then click on "OK".
      • On your phone, a message will ask you to authorise the download of your contacts, click on "authorise".
      • Your Windows Phone is now paired with R-LINK 2.
    • Updating your R-LINK 2 RL2- 04

      To update your R-LINK 2 and its content (system, maps, applications):

      Start by saving the data of your R-LINK 2 on a USB stick

      • In your vehicle, connect your USB stick then turn on your R-LINK. Click on "Register".
      • Wait for two minutes then remove the USB stick: a file called "R-LINK" should have been created. N.B.: there is no message signalling that the data has been saved.

      Sync the data collected (copy) on R-LINK Store

      • To sync your R-LINK Store account with your R-LINK 2, connect to your MY Renault account.
      • Click on the "R-LINK Store" icon then on the "Welcome" tab, click on "Download the R-LINK 2 software for Windows / Mac".
      • Install the R-LINK 2 Toolbox.

      Update the system and/or maps

      • In your R-LINK Store account, click on "Access updates" if this heading appears. Click on "Update", then read the instructions.
    • How to manage the content of your R-LINK 2 RL2- 05

      Save your R-LINK 2 data on a USB stick

      • Connect a USB stick in FAT32 format to your R-LINK 2 (minimum 8 GB).
      • Turn R-LINK 2 on and wait for a minute. N.B.: there is no message telling you that the data has been saved.

      Update and synchronisation of your products

      • From your computer, connect to your MY Renault account, then insert your USB stick.
      • Click on the "R-LINK Store" icon, then "My applications and services", then "Manage my products".  
      • On the "R-LINK" line, click "Manage" then choose the applications you would like to install on your R-LINK 2, and click "Install". 
      • Launch the R-LINK 2 Toolbox then insert your USB stick with the copy of your vehicle data.
      • Click on the vehicle on the top right of the R-LINK 2 Toolbox in order to check that it is correctly recognised then click on "Back" to access downloads.
      • Select and then launch your downloads. Make sure that your computer does not go into stand-by mode during this operation.
      • Once the download has been completed and approved, you can remove your USB stick.  In your vehicle, start the engine then insert your USB stick. Turn on R-LINK 2 to start the installation of the new content. Do not remove the USB stick during the installation.
    • Buying content for your R-LINK 2 RL2- 06

      To add free or paid-for content for your R-LINK 2 (services, applications, maps):

      STAGE 1 - Choice of application on the "MY Renault" account

      • Access your MY Renault account, click on "R-LINK Store" then select the tab "Catalogue".
      • Once the application has been chosen, click on "Buy" (if the application is not free) or on "Details" (if the application is free).
      • When the pop-up window opens, click again on "Buy". The application will appear under the "Update" tab: click on this tab.

      STAGE 2 - Save your R-LINK 2 data on a USB stick

      • In your vehicle, connect a FAT32 format USB stick (minimum 8 GB) to R-LINK 2.
      • Turn R-LINK 2 on and wait for a minute. N.B.: there is no message telling you that the data has been saved.

      STAGE 3 - Synchronisation of the application on the R-LINK 2 Toolbox

      • From your computer, insert the USB stick with the copy of the vehicle's data, then click on the vehicle on the top right of the R-LINK 2 Toolbox in order to check that it is correctly recognised, then click on "Back" to access downloads.
      • Select and then launch your downloads and make sure that the computer does not go into stand-by mode during this operation.
      • Once the download has been completed and approved, remove the USB stick.
      • In your vehicle, start the engine and insert the USB stick. Turn on R-LINK 2 and the installation of the new content will start automatically. During the installation, do not remove the USB stick and leave the engine on.
    • How to launch a Navigation RL2- 07

      To launch a Navigation from the R-LINK 2 homepage, click on menu, select Navigation and then Destination.
      If you want to reach a specific destination, click on address, you will need to enter:

      o    The country
      o    The town or postcode
      o    The street
      o    The number

      Click select and the navigation will start after a few seconds.

      Note: You can find all your previous destination and the nearby points of interests (Gas Station, Parking etc…) in the Destination menu.

       

    • How to make calls with R-LINK 2 RL2- 08

      •    Step 1: Make sure that your phone is correctly paired to your R-LINK 2 section. To do so, please go to Phone section in the menu, click on Settings, check that the Bluetooth button is on and that your phone is active on the paired devices list (the phone icon needs to be selected in red.)

                                                                                  

      Note: If you have trouble pairing your phone, check our FAQ “I cannot pair my phone with my R-LINK 2” in the same help section

      •    Step 2: To start a call, please go the phone menu and tap on phonebook. Your contacts are automatically imported on your R-LINK 2 screen. Select the contact that you want to call and tap on the number to start the call.
      Note: If your contact list is empty on your R-LINK 2 screen despite having correctly completed the pairing process, please check on your phone that your contact details are stored in your phone memory and not in the Sim card. Contacts needs to be stored in your phone rather than Sim card to appear on your R-LINK 2 screen.

       

    • How to play music via Bluetooth - R-LINK 2 RL2- 09

      •    Step 1: Make sure that your phone is correctly paired to your R-LINK 2 section. To do so, please go to Phone section in the menu, click on Settings, check that the Bluetooth button is on and that your phone is active on the paired devices list (the music icon needs to be selected in red.)

                                                                                     

      Note: If you have trouble pairing your phone, check our FAQ “I cannot pair my phone with my R-LINK 2” in the same help section

      •    Step 2: Once your phone is paired with your R-LINK 2 System, please go the multimedia menu and click on media. Choose the audio source “Bluetooth” and select a music on your phone.

       

    • I cannot make call with my R-LINK 2 RL2- 10

      •    Step 1: You may have a Bluetooth pairing issue. To make sure that your phone is paired, go to Phone section in the menu, click on Settings, check that the Bluetooth button is on and that your phone is active on the paired devices list: the phone icon needs to be selected in red.

                                                                                    

      Note: If you have trouble pairing your phone, check our FAQ “I cannot pair my phone with my R-LINK 2” in the same help section

      •    Step 2: If your phone is correctly paired but you still cannot make outbound calls, please check on your phone that your contacts details are stored directly in your phone and not in your Sim card.
      Contacts needs to be stored in your phone rather than Sim card to appear on your R-LINK 2 screen.

      Note: If making calls isn’t still working after this, they may be a specific compatibility issue and we suggest you to call our Customer Support and indicate that you already followed these steps to help further investigation.

       

    • I cannot pair my phone with R-LINK 2 RL2- 11

      •    Step 1: If you have trouble pairing your phone to R-LINK 2, please try the pairing process by following our pairing procedures (for iPhone, Android & Windows phone) that you will find in the same help section.

      •    Step 2: If pairing process is still not working, please test compatibility with our online compatibility check here.
      To complete the test, you will need to know:
      o    You phone model and OS version
      o    Your R-LINK 2 software version.

      Specific sections on the online compatibility check explains how to find this information.  
      •    Step 3:
      o    You do not find positive results on our online compatibility test or you cannot find your right versions on the lists:
          Try to update your OS version on your phone if an update is available.
          Check if you have a R-LINK 2 software update available on this page and follow the update process if available.  
      Updating your systems may correct the problem and allows you to pair your phone. If not please, call our Customer Support and indicate that you already followed these steps to help further investigation
      o    You do find positive results on our online compatibility test, it means that the pairing process should work and that they might be a more specific problem, please call our Customer Support and indicate that you already followed these steps to help further investigation.

       

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    Multimedia & navigation help

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    For information or assistance regarding multimedia systems, visit your nearest Renault dealer, www.renault-me.com website or contact contact.me@renault.com

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